Black Star Motors – International Vehicle Sourcing & Export Services

Last updated: {{today’s date}}

At Black Star Motors, your privacy matters to us.

This Privacy Policy explains how we collect, use, protect, and manage your personal information when you interact with our website or use our export services.

By using our website or contacting us, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information to help process your requests, communicate with you, and complete your vehicle purchase and export.

We may collect:

• Full name
  
  
• Email address
  
  
• Phone number / WhatsApp number
  
  
• Destination country & port
  
  
• Consignee information (for shipping documents)
  
  
• Identification details (when required by customs/shipping lines)
  
  
• Payment-related information (transaction details, not card details)
  
  
• Website usage data (cookies, analytics)
  
  

We do not collect sensitive information unless required for shipping documents.

2. How We Collect Information

We collect information through:

• Website forms
  
  
• WhatsApp conversations
  
  
• Email communication
  
  
• Phone calls
  
  
• Social media inquiries
  
  
• Google Analytics or similar tracking tools
  
  

You provide most of this information voluntarily.

3. How We Use Your Information

We use your information for the following purposes:

• Processing vehicle purchase requests
  
  
• Communicating about inspections, shipping updates, and documents
  
  
• Preparing export certificates, invoices, and Bills of Lading
  
  
• Verifying your identity when required by shipping lines
  
  
• Improving our website and service experience
  
  
• Sending you updates or responses to your inquiries
  
  

We do not use your data for unsolicited marketing or sell it to third parties.

4. Sharing Your Information

Black Star Motors may share your information only when necessary for the export process.

This includes:

• Shipping lines
  
  
• Forwarding companies
  
  
• Warehouse operators
  
  
• Customs authorities
  
  
• Payment processors
  
  
• Clearing agents (only if you request support)
  
  

We do not share your information with unrelated third parties.

5. Data Protection & Security

We take your privacy seriously and use the following measures:

• Encrypted communication channels where possible
  
  
• Secure storage of digital documents
  
  
• Restricted access to customer information
  
  
• Best practices for data handling
  
  

However, no internet-based service is 100% risk-free.

While we work to protect your information, we cannot guarantee absolute security.

6. Cookies & Website Tracking

Our website may use cookies or similar tracking tools to:

• Improve user experience
  
  
• Analyze website traffic
  
  
• Understand how visitors use our content
  
  

You may disable cookies in your browser if you prefer.

7. Your Rights as a User

You may request at any time:

• Access to the information we hold about you
  
  
• Correction of inaccurate information
  
  
• Deletion of your data (except when required for legal purposes)
  
  
• Limitation of processing
  
  
• Opt-out of non-essential communications
  
  

We will respond promptly and respectfully to such requests.

8. Information Retention

We retain customer records only for:

• Shipping documentation requirements
  
  
• Legal compliance
  
  
• Accounting and verification purposes
  
  
• Customer support history
  
  

Once the required period expires, information is safely deleted.

9. Third-Party Links

Our website may contain links to external sites (for example, Encar.com).

Black Star Motors is not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Black Star Motors does not knowingly collect or store information from individuals under the age of 18.

11. International Data Transfers

Because we export vehicles globally, your information may be transferred to:

• shipping lines,
  
  
• customs authorities,
  
  
• port operators in different countries.
  
  

These transfers are made only when required to complete your export.

12. Updates to This Policy

This Privacy Policy may be updated periodically.

The “Last Updated” date will always reflect the latest version.

13. Contact for Privacy Concerns

If you have questions or want to make a privacy request:

📧 info@blackstarmotorsgh.com

📲 +82 10-8367-7081

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